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Privacy Policy

1. Applicability of this Privacy Policy

This Privacy Policy applies to the use of the Genie chatbot developed by RapL. By interacting with Genie, you agree to the terms outlined in this policy.

2. What information does Genie collect and receive?

Genie collects and receives information provided by users during interactions, such as questions asked and feedback given. Additionally, when documents are fed into the chatbot, Genie may access and store the content for reference purposes. However, Genie does not collect personal identifiable information unless explicitly provided by the user.

3. Data Retention

Genie retains information provided during interactions for the purpose of improving user experience and enhancing the chatbot's functionality. However, Genie adheres to strict data retention policies and does not retain data longer than necessary.

4. How does Genie use information?

Information collected by Genie is used to provide accurate responses to user queries and improve the chatbot's performance over time. Additionally, user feedback is utilized to enhance the quality of responses and tailor the chatbot's functionality to better meet user needs.

5. How does Genie share and disclose information?

Genie does not share or disclose user-provided information with third parties unless required by law or with explicit consent from the user. However, anonymized and aggregated data may be used for analytical purposes or shared with partners for research and development purposes.

6. How does Genie protect your information?

Genie employs industry-standard security measures to protect user information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security audits.

7. Your Rights

Users have the right to access, correct, or delete any personal information provided to Genie. Additionally, users can opt-out of data collection by discontinuing interactions with the chatbot. For any inquiries or requests regarding personal information, users can contact RapL's designated privacy officer.

8. Contacting Genie

If you have any questions, concerns, or feedback regarding Genie's privacy practices, please contact us at [contact email/phone number]. This Privacy Policy is subject to periodic updates, and any changes will be communicated through the Genie chatbot or RapL's official channels.

9. How does Genie find answers to my questions?

Genie, our AI smart assistant, is powered by the cutting-edge OpenAI framework. Only relevant chunks of data are shared with OpenAI and GoogleAI, solely for response generation. Users retain the right to opt for an internal database or global knowledge base as per customer needs and preferences.